The Lettings Process

The letting process starts from your initial enquiry. We are on hand to help make your letting experience easy and stress free.

When registering your interest, please provide any specific requirements, this will help us establish what you are looking for and quickly allocate your suitable property.

To save you valuable time, our lettings department will aim to speak to you over the phone to gather basic information and assess if the property you enquire about is indeed the best fit for you.

Viewings of the Property

Upon your interest, we will schedule a viewing of your desired property where one of our office representatives will show you around the property. The viewing will be confirmed by e-mail or text message, providing you with the full property address, date and time of the appointment, name and contact of the office representative.

Reserving your property (Holding Deposit)

A holding deposit is a sum of money paid to a landlord or letting agent to reserve a rental property before the signing of a tenancy agreement.

Please note: The holding deposit is not a fee and will be deducted from the final amount due by you when signing up your tenancy. This deposit will be refunded to you should the landlord not accept your offer. However, should you withdraw your offer or provide false or misleading information or should the tenancy not be signed at the agreed date then a deduction will be made for reasonable costs to cover time and expenses and loss of rent.

The value of the holding deposit will usually equate to 1½ weeks of the asking rent.

Until such time that a holding deposit is received the property will remain available on the market and may be reserved by another applicant. Swift action is highly recommended to secure the property you want.

Reference will only commence once a holding deposit is received.

Referencing and Tenancy Application Form

To proceed with referencing, each adult is to fill in the Tenancy Application Form and return it to our office within 24 hours from the payment of holding deposit.

Supporting documents will be required along with your application form, a list of which appears here

  • Passport or Driving License
  • Last 3 Months Bank statements (showing income)
  • Utility bill dated within the last 3 months
  • Last 3 months Pay slips
  • Work permit (overseas applicants only)
  • Landlord reference
  • Work reference
  • Immigration status documents

These documents must be provided together with the application form.

Download Tenancy Application Form

Referencing and Administration Fees

We are transparent and upfront about any possible fees that may apply, helping you make informed decisions without surprises. To see our current referencing and admin fees Click here:

Signing up the tenancy

Upon successful completion of the referencing process we will be in touch to arrange a date and time to sign up your tenancy agreement.

The tenancy will be drafted and emailed to you together with Check in Form.

All relevant documents will be emailed to you in advance along with a breakdown of funds required prior to signing up the contract. These will usually include:

  • 1 month rent in advance
  • Deposit equivalent to 6 weeks rent
  • Inventory/Admin Fees
  • The holding deposit amount will be deducted at this stage

Handover of keys and completion of paperwork can be carried out at the property or alternatively in our offices.

You will also be provided with a Check in Form which details meter readings, location of the meters, smoke alarms and numbers of keys provided to you at the start of the tenancy.

The following documents will be provided to you prior to the start of your tenancy:

  • EPC
  • Gas Safety Certificate (If applicable)
  • NIC – Electrical certificate (If applicable)
  • How to Rent Guide


An inventory will be carried at the property prior to you moving in, we ask that you check it carefully, sign and return to our office within 7 days of receipt. The cost of the inventory is split equally between the Landlord and the Tenant. To see our inventory fees click here.


Your deposit will be protected with Deposit Protection insured scheme. The certificate number together with other relevant documents will be sent to you within 30 days from the start of tenancy.