Moving into your property

There are lots of things to organise when you move into a rental property aside from a removal van. To help you get your head round the things you need to sort out and the information your landlord should provide you with, we’ve outlined a few of the key details below.

Welcome letter

A welcome letter will be sent to you within 30 days from the start of your tenancy. The letter will detail:

  • Your deposit protection certificate number
  • Our bank details
  • Unique rent payment reference

This unique payment reference MUST always be quoted when making payments to ensure rent is correctly allocated to your rental account without unnecessary delays.

Utilities and Council Tax

All utility bills such as: electricity, gas, water, council tax, TV licence are payable by the tenants.

Tenants must inform their respective providers and local council of their moving in date to ensure bills are correctly raised and avoid any late payment charges.

To find out who your utility suppliers are, please use the links below:




Council tax – to find out which council you are with click here

Gas Safety Inspection

A Gas Safety Inspection is required by law and has to be carried out annually at all properties with gas appliances.

This service will be carried out by one of our certified Gas Safe Engineers and you will be contacted in advance to arrange access.

Periodic Inspection

As part of our standard procedures we carry out regular internal inspections of all our rented properties, this is solely to check the condition of the property.  These inspections usually take approx. 30 minutes.

An appointment will be arranged with you by e-mail / letter giving you a minimum of 1 weeks notice.